EXCHANGES AND RETURNS

You can exchange any item purchased on katerinaeksioglu.com within 15 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to store address on contact page.

  • The products that have been used, worn, washed, modified, or damaged will not be accepted.
  • Items can be exchanged using the same channel of the original purchase.
  • Once received at destination, exchanges will be processed within 7 business days. If the new item costs less or more than the original item, then you will either receive a coupon or a new charge for the difference. You will be notified via an e-mail to proceed with the remaining amount before proceeding with the exchange delivery.
  • Gift exchanges purchased online must contain gift exchange receipt.

If you wish to exchange the product purchased at katerinaeksioglu.com in person, our client advisors in store will be glad to assist you. Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email.

Istanbul Boutique:

KATERINA EKSIOGLU
KAVACIK MAH. ELBİSTAN SK.PEKİZ PLAZA
NO:5/3 BEYKOZ İstanbul – Türkiye

If your exchange does not meet the conditions listed above, the package will be sent back to you and the exchange will not be accepted.

Refund

Refunds are limited to the below following criteria:

Product Defect: Claim must be submitted upon delivery. Claim will be reviewed and product must be verified as defected by a KATERINA EKSIOGLU representative. Refund approval will be sent by email.

Lost Shipment: Shipment tracking must be confirmed by the shipping company that the parcel is lost.

Wrong Item: Item received that doesn’t match with the initial order and is not available in stock.

Please note that shipping costs, duties, taxes and fees you paid for the delivery of the purchased products shall not be refunded.

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